Hosted telephone services are, essentially, telephone systems run within the cloud. Where traditional systems would use physical assets to route and control their calls, hosted telephone services use advanced cloud-based communication technologies to deliver the same call control and routing without the need for on-premise equipment.
Hosted telephony is a great investment for businesses looking to save money as they can reduce costs in the following three ways:
Reduction of system costs
By upgrading to a cloud-based infrastructure, businesses can negate the need to lease or fund hardware systems on site as your system no longer requires them; thereby greatly reducing costs in system management and maintenance.
Reduction in hardware costs
To run a business on a traditional system, there is a cost to buy telephone handsets on which to conduct the calls. With a cloud-based system, handsets can be purchased on a monthly payment basis to last the length of the cloud-based system contract.
The new set up also allows for the telephone system to be hosted on mobile phones running on both Android and iOS and although it may be separately agreed, most cloud-based providers such as https://www.idtexpress.com/blog/category/voice-termination/ offer az termination, ensuring highly competitive call rates.
Reduction in maintenance costs
If something were to go wrong with the new cloud-based system, then the majority of errors can be fixed remotely which can lead to a reduction in call-out costs or in-house maintenance.
Cloud-based communications based upon VoIP (Voice Over Internet Protocol) have become a huge market which is still growing. In 2012 there were an estimated 99 billion registered users and forecasts are predicting that by 2020 there will be circa 205 billion registered users. This huge growth results from technical advancements and ever-changing business needs. You can read more about the statistics here: https://www.ironpaper.com/webintel/articles/voip-market-stats/.
Transitioning into VoIP can be a significant change for businesses and so before making the switch, a suitable level of research and analysis needs to be undertaken. However, there is plenty of information on the internet with a simple search. This can be vital in giving business owners the peace of mind that they are making the right choice for their business and investing in the right areas to maximise growth.
VoIP is clearly working for businesses, evidenced by its ever-growing market share.